What if my singing monsters got deleted?

If your My Singing Monsters account got deleted, here are some steps you can take to try and recover it or handle the situation:

Recovery Steps

1. Check if Your Account Was Secured: If your account was linked to an email address, Game Center, or Apple account, you can try logging back in using these credentials to regain access2.

2. Contact Support: If your account wasn't secured and you're seeing a new account, contact Big Blue Bubble's support team. Provide as much information as possible about your lost account, such as its level, display name, friend codes, or display names of friends added to the account23.

3. Use Your Monster ID: If you have your friend code (monster ID) saved, this can help support identify and potentially restore your account3.

4. Prevent Future Loss: Always secure your account by linking it to an email or other secure login method to prevent future data loss2.

Starting Over

If recovery isn't possible, you might need to start a new account. This can be frustrating, but many players have successfully rebuilt their accounts over time15.

Additional Tips

• Backup Your Progress: Regularly save your friend code or other identifying information to prevent loss in case of account deletion3.

• Use Official Channels: For any issues, use official support channels like Big Blue Bubble's support page7.