How do you get your Roblox account back if the hacker changed your email and password?
To recover your hacked Roblox account after the hacker has changed your email and password, follow these steps:
Immediate Actions
Contact Roblox Support:
Go to the Roblox support page at roblox.com/support.
Since you cannot access your account, you can fill out the form using an alternate account or just provide your email address in the support ticket. This email should be one you have access to, as it will be used for communication regarding your case
Select the Right Help Category:
Choose “Account Hacked or Can’t Log In” as the issue type. This categorization helps Roblox prioritize your request correctly
Provide Detailed Information:
In the description box, explain your situation thoroughly. Include details such as:
Your original email address linked to the account.
The username of the hacked account.
Any relevant dates (e.g., when you last accessed the account or when you believe it was hacked)
If applicable, mention any purchases made with that account, as this can help verify ownership
Follow-Up Steps
Wait for a Response:
After submitting your request, you will receive a confirmation email. Roblox typically responds within 24-48 hours, but it may take longer depending on their workload
Verify Your Identity:
Be prepared to provide additional information if requested by Roblox support. This could include details about past transactions or any other identifying information related to your account
Reset Your Password:
If Roblox successfully verifies your identity, they will either send a password reset link to your new email or guide you on how to regain access to your original email address linked to the account
Check Spam/Junk Folders:
If you do not see an email from Roblox regarding password reset or account recovery, check your spam or junk folders to ensure it hasn’t been misfiled
Additional Tips
Be Persistent: If you don’t receive a satisfactory response, consider submitting another support ticket with updated information.
Security Measures: Once you regain access, enable two-factor authentication and change your passwords regularly to enhance security against future hacks
By following these steps diligently and providing as much detail as possible, you increase your chances of successfully recovering your hacked Roblox account.